Customer service
How can we help?
Write to us about an order, a product or anything else. We answer every message ourselves, every day between 08:00 and 21:00 CET, and normally within a few hours.
Send us a message
Answered before you ask
How long does delivery take?
Orders placed before 14:00 CET on a working day are normally dispatched the same day. Delivery within the EU usually takes two to five working days depending on the country. You will get a tracking link by email as soon as the parcel leaves us.
Can I change or cancel an order I have already placed?
If the parcel has not been dispatched yet, yes. Email us with your order number as soon as you can and we will do what we can — but once a parcel is with the carrier we cannot stop it. You can still return it under the right of withdrawal.
Do I have to pay customs or import fees?
No. We ship from within the EU and all prices include VAT, so there is nothing to add on delivery for customers inside the EU.
Which product should I choose?
Write to us and describe what you want to achieve, what you already take and anything we should know — allergies, medication, whether you are pregnant. We will answer with what we think fits and, just as often, with what you do not need.
Can you give me medical advice?
No. We can explain what a product contains, how it is normally used and what documentation exists behind it. We cannot tell you whether it is right for your body, and we will not guess. Ask your doctor or pharmacist if you take medication or have a diagnosis.