Shipping, payment and returns — FAQ

Which countries do you ship to?

Every EU country, plus Japan, Norway, Switzerland, Türkiye, United Arab Emirates and United Kingdom (UK). Everything is shipped from our own warehouse in Kungsbacka, Sweden.

How much does shipping cost?

Within the EU: € 14,95 per order, and free on orders over € 169. Sweden: € 9,95. Outside the EU: € 39,95, with no free-shipping threshold. The exact amount is shown at checkout before you pay.

How long does delivery take?

Orders placed before 14:00 CET on a working day are normally dispatched the same day. Within the EU, delivery usually takes two to five working days; outside the EU, three to ten. You get a tracking link by email when the parcel leaves us.

Do I have to pay customs or import fees?

Inside the EU, no: we ship from Sweden and every price includes VAT, so nothing is added on delivery. Outside the EU, orders are shipped DAP — no EU VAT is charged, and any import duties and taxes are payable to the carrier on delivery.

Do you ship to Germany, France, Italy, Spain and the Netherlands?

Yes — to all 27 EU countries at the same price: € 14,95 per order, free over € 169, delivered in two to five working days.

Do you ship to the United Kingdom, Switzerland and Norway?

Yes. Shipping is € 39,95 per order and the parcel is sent DAP: no EU VAT is charged, and any import duties are payable on delivery.

Which payment methods do you accept?

Major credit and debit cards, Apple Pay, Google Pay, Link, Klarna and Bancontact. Payments are processed by Stripe, and we never see your card details.

Which currencies can I pay in?

EUR, DKK, PLN, CZK, HUF and RON. The shop shows your country's currency automatically, and the price you see is the price you pay.

Is the price the same in every EU country?

Yes. One price, VAT included, in every EU country. The VAT rate follows your delivery country, but the amount you pay does not change at checkout.

Can I return a product?

Yes. Unopened products can be returned within 30 days of arrival. You pay the return shipping when you change your mind; we pay it if the product is faulty, damaged or not what you ordered. Refunds are made within 14 days of receiving the return.

What if a product arrives damaged or is not what I ordered?

Email info@longevitygoods.com with your order number and, if you can, a photo. We cover the return shipping and you choose between a replacement and a refund.

Are the products genuine?

Yes. We buy sealed original products from the manufacturers or their established distributors, store them ourselves and ship them from Sweden. Where a brand publishes third-party test reports, they are linked on our Ingredients page.

Which brands do you stock?

ARMRA, Blueprint, Designs for Health, Lineage Provisions, Quicksilver Scientific, SALTE, Solgar, T.A. Sciences and Vital Nutrients. Every product is shipped from our own stock, not drop-shipped.

Can I subscribe and save?

Yes. Choose Subscribe & save on the product page for 5% off and free shipping on every delivery, every 30, 60 or 90 days. Skip, pause or cancel at any time from your account.

How do I track my order?

The dispatch email contains the tracking link. You can also see the status of every order under Orders in your account.

Can I change or cancel an order?

If it has not been dispatched, yes — email us straight away with your order number. Once the parcel is with the carrier it cannot be stopped, but you can still return it.

Where are the products shipped from, and who runs the shop?

From our warehouse in Kungsbacka on the Swedish west coast. Longevity Goods is run by Lovli Group AB, a Swedish company, VAT number SE559482109101.

Which languages is the shop available in?

English, Deutsch, Nederlands, Français, Dansk, Español, Italiano, Polski, Português and Română. Products, prices and stock are the same in every language; only the text is translated.

How do I contact you?

Email info@longevitygoods.com — we answer within one working day — or use the contact form. We are based in Sweden and answer in English.